Cluster 3 in US East Virginia, Cluster 15 in US East Virginia, Cluster 17 in US East Virginia, Cluster 22 in US East Virginia, Cluster 25 in US East Virginia, Cluster 26 in US East Virginia, Cluster 28 in US East Virginia
US East - Virginia
September 22, 2020 2:14AM UTC
[Resolved] We have deployed OneAgent 1.201.111 to all affected clusters, and the issue should now be resolved. We apologize for any inconvenience and please feel free to reach us via in-product Chat or support ticket in case there is any question.
September 22, 2020 2:08AM UTC
[Investigating] The OneAgent Operator on Kubernetes platform blocks downgrades throwing error "Downgrading OneAgent is not supported, please uninstall the old version first" and causing the pods to be down.
You may experience this issue if your tenant are on the list of affected clusters. We have identified root cause to be related to our recent revoking of deployment of OneAgent 1.201. We are currently working on shipping the latest version 1.201.111 so the issue should be resolved as soon as possible
[Resolved] We have identified the cause of the bug released with the latest ActiveGate Synthetic version. This may have caused non operational browser and browser click-path monitoring for private locations.
A new version was released to resolve the problem. The latest Deployed Synthetic version 18.104.22.16800919-034616. If you are still having issues, please reach out via product chat or open a Support Case for assistance.
September 18, 2020 8:30PM UTC
[Identified] We have identified the cause of this issue and are in the process of pushing out a fix. We apologize for any inconvenience this has caused and thank you for your patience while we investigate and resolve this issue.
September 18, 2020 2:36PM UTC
[Investigating] Our team detected a problem with the latest ActiveGate Synthetic version which can lead to non operational browser and browser click-path monitoring for private locations.
Please check your current version of the Synthetic Engine; if it is 1.199.0 you may be affected. Please check back here for updates on this, please reach out to DynatraceONE via Chat or open a Support ticket for further information if needed