Active Incident
Dynatrace Environment Access IssuesOperational

Incident Status

Operational

Components

Sso.dynatrace.com

Locations

APAC Southeast - Sydney, EU West - Ireland, US East - Virginia, US West - Oregon


August 5, 2022 3:38PM UTC
[Monitoring] Dynatrace has resolved an issue that was impacting customers' login access to Dynatrace SaaS environments (Environments, University, Support) between 9am and 9:40am Eastern Time USA. We have identified the root cause, created additional monitoring for this issue, and we're in the process of creating mitigation steps to prevent this from happening again. No customer data was impacted by this issue, as it pertained only to customers' access of their environments. Our teams will be working through the weekend and we will share more news as it becomes available.

August 5, 2022 1:55PM UTC
[Monitoring] The issue impacting access to Dynatrace SaaS environments has been resolved, and access has been restored. We are continuing to investigate the root cause and monitor for any further issues.

August 5, 2022 1:37PM UTC
[Investigating] Dynatrace is aware of an issue impacting customers' access to Dynatrace SaaS environments (Environments, University, Support) and is actively investigating. These issues are intermittent and if you were logged in before the issue began, you may still be able to access your environments. We will update you as soon as we have more information.

Locations

Sso.dynatrace.com




Operational

Account.dynatrace.com




Operational

AWS - Cluster 1 in US East Virginia




Operational

AWS - Cluster 2 in US West Oregon




Operational

AWS - Cluster 3 in US East Virginia




Operational

AWS - Cluster 4 in EU West Ireland




Operational

AWS - Cluster 5 in APAC Southeast Sydney




Operational

AWS - Cluster 6 in US East Virginia




Operational

AWS - Cluster 7 in EU West Ireland




Operational

AWS - Cluster 8 in US East Virginia




Operational

AWS - Cluster 9 in EU West Ireland




Operational

AWS - Cluster 10 in US East Virginia




Operational

AWS - Cluster 11 in US East Virginia




Operational

AWS - Cluster 12 in APAC Southeast Sydney




Operational

AWS - Cluster 13 in EU West Ireland




Operational

AWS - Cluster 14 in US East Virginia




Operational

AWS - Cluster 15 in US East Virginia




Operational

AWS - Cluster 16 in US West Oregon




Operational

AWS - Cluster 17 in US East Virginia




Operational

AWS - Cluster 18 in US West Oregon




Operational

AWS - Cluster 19 in EU West Ireland




Operational

AWS - Cluster 20 in EU West Ireland




Operational

AWS - Cluster 21 in US East Virginia




Operational

AWS - Cluster 22 in US East Virginia




Operational

AWS - Cluster 23 in EU West Ireland




Operational

AWS - Cluster 24 in US West Oregon




Operational

AWS - Cluster 25 in US East Virginia




Operational

AWS - Cluster 26 in US East Virginia




Operational

AWS - Cluster 27 in APAC Southeast Sydney




Operational

AWS - Cluster 28 in US East Virginia




Operational

AWS - Cluster 29 in EU West Ireland




Operational

AWS - Cluster 30 in EU West Ireland




Operational

AWS - Cluster 31 in US East Virginia




Operational

AWS - Cluster 32 in US East Virginia




Operational

AWS - Cluster 33 in EU West Ireland




Operational

AWS - Cluster 34 in EU West Ireland




Operational

AWS - Cluster 35 in US East Virginia




Operational

AWS - Cluster 36 in US East Virginia




Operational

AWS - Cluster 37 in US West Oregon




Operational

AWS - Cluster 38 in EU West Ireland




Operational

AWS - Cluster 39 in US East Virginia




Operational

AWS - Cluster 40 in APAC Southeast Sydney




Operational

AWS - Cluster 41 in EU West Ireland




Operational

AWS - Cluster 42 in US East Virginia




Operational

AWS - Cluster 43 in EU West Ireland




Operational

AWS - Cluster 44 in US East Virginia




Operational

AWS - Cluster 45 in US East Virginia




Operational

AWS - Cluster 46 in EU Central Frankfurt




Operational

AWS - Cluster 47 in EU West London




Operational

AWS - Cluster 48 in US East Virginia




Operational

AWS - Cluster 49 in EU Central Frankfurt




Operational

AWS - Cluster 50 in US East Virginia




Operational

AWS - Cluster 51 in US East Virginia




Operational

AWS - Cluster 52 in APAC Southeast Sydney




Operational

AWS - Cluster 53 in US East Virginia




Operational

AWS - Cluster 54 in US East Virginia




Operational

AWS - Cluster 56 in US East Virginia




Operational

AWS - Cluster 57 in US East Virginia




Operational

AWS - Cluster 58 in EU West Ireland




Operational

AWS - Cluster 59 in US West Oregon




Operational

AWS - Cluster 60 in US East Virginia




Operational

AWS - Cluster 61 in US East Virginia




Operational

AWS - Cluster 62 in US East Virginia




Operational

AWS - Cluster 63 in US East Virginia




Operational

AWS - Cluster 64 in US East Virginia




Operational

AWS - Cluster 65 in EU West Ireland




Operational

AWS - Cluster 66 in CA Central Canada




Operational

AWS - Cluster 67 in US East Virginia




Operational

AWS - Cluster 68 in US East Virginia




Operational

AWS - Cluster 69 in CA Central Canada




Operational

AWS - Cluster 70 in US East Virginia




Operational

AWS - Cluster 71 in US East Virginia




Operational

AWS - Cluster 72 in US East Virginia




Operational

AWS - Cluster 73 in US East Virginia




Operational

AWS - Cluster 74 in SA East São Paulo




Operational

AWS - Cluster 75 in US East Virginia




Operational

AWS - Cluster 76 in EU West London




Operational

AWS - Cluster 77 in EU West London




Operational

AWS - Cluster 78 in APAC Southeast Singapore




Operational

AWS - Cluster 79 in EU Central Frankfurt




Operational

AWS - Cluster 80 in APAC Southeast Sydney




Operational

Azure - Cluster 0 in US East Virginia




Operational

Azure - Cluster 1 in US East Virginia




Operational

Azure - Cluster 2 in US East Virginia




Operational

Azure - Cluster 3 in West Europe Netherlands




Operational

Azure - Cluster 4 in US West 3 Arizona




Operational

GCP - Cluster 1 in US East4 Virginia




Operational

GCP - Cluster 2 in EUROPE West3 Frankfurt




Operational

GCP - Cluster 3 in US East4 Virginia




Operational

Dynatrace Synthetic Locations




Operational

Dynatrace Synthetic Back-End




Operational

Dynatrace Mission Control




Operational

Search.dynatrace.com




Operational

Website: dynatrace.com




Operational

Support.dynatrace.com




Operational

Davis Assistant




Operational

OneAgent Related Issues




Operational

Dynatrace Mobile App




Operational

Community.dynatrace.com




Operational

External Services

AWS EC2

AWS S3

Azure

Google Cloud

History (Last 7 days)

SaaS license usage is not being processedOperational

Incident Status

Operational


Components

Account.dynatrace.com


Locations

US East - Virginia



August 4, 2022 1:19PM UTC
[Resolved] All pending SaaS license consumption files have been processes and the current consumption is up to Date. Consumption occurred during this period have been applied retroactively. Thank you for your understanding. We apologize for any inconvenience you have experienced.

August 3, 2022 12:08PM UTC
[Monitoring] We are processing the SaaS license consumption files related to the gap with maximum speed in order to not degrade the processing of the current usage. The ETA to complete processing is tomorrow 04.08.22 EOB CET. We will keep you updated on the progress. Thank you for your understanding.

August 3, 2022 8:25AM UTC
[Monitoring] The fix has been shipped to production and you should be able to see your current consumption correctly. You may still see a gap between 29 Jul and 1 Aug, until the system is fully catching up. We will keep you updated on the progress. Thank you for your understanding.

August 2, 2022 11:08AM UTC
[Identified] We have identified the root cause of the issue and the fix has been tested. We are currently preparing it to be shipped to production. Again, no data loss has occurred. Consumption occurring during this period will be applied retroactively once the issue is resolved. We apologize for the inconvenience and we are actively working on resolving this issue.

August 1, 2022 5:09PM UTC
[Identified] We have identified the root cause of the issue and are currently testing a fix to be deployed as soon as possible. Again, no data loss has occurred. Consumption occurring during this period will be applied retroactively once the issue is resolved. We apologize for the inconvenience and we are actively working on resolving this issue.

August 1, 2022 1:23PM UTC
[Identified] Since Friday 29.07.22, license consumption is not being processed for all SAAS customers. No data loss has occurred. Consumption occurring during this period will be charged retroactively once the issue is resolved. We apologize for the inconvenience and we are actively working on resolving this issue.