[Resolved] The issue has been resolved and the root cause was identified. The incident is now closed.
August 13, 2019 10:45PM UTC
[Monitoring] Maintenance has been completed and Account management capabilities are operational for all customers.
We will continue to monitor to confirm full resolution of this issue shortly.
Thank you for your patience with this matter.
August 13, 2019 10:07PM UTC
[Monitoring] Maintenance will begin shortly after 18:00 ET to further address and resolve the earlier issue with Account Management capabilities
During this time there is a potential that Account Management capabilities or switching tenants will be unavailable for customers.
Thank you for your continued patience while we work to resolve this issue.
August 13, 2019 8:35PM UTC
[Monitoring] The current issue with Account management has been identified and is operational while we continue to address the root cause. The issue started shortly before 15:00 ET and the affected components became operational at 15:55 ET
We will continue to monitor the status until fully resolved. Customers should be able to manage users and navigate between tenants again.
Thank you for your patience while we continue to address this issue.
August 13, 2019 8:19PM UTC
[Investigating] Some customers may have difficulty navigating in the Account management menu or switching tenants from that menu at this time. This will not affect signing into any tenant directly. All SaaS tenants will still be accessible to users.
Thank you for your patience while we address this issue.