All Systems Operational

Locations

Sso.dynatrace.com




Operational

Account.dynatrace.com




Operational

Cluster 1 in US East Virginia




Operational

Cluster 2 in US West Oregon




Operational

Cluster 3 in US East Virginia




Operational

Cluster 4 in EU West Ireland




Operational

Cluster 5 in APAC Southeast Sydney




Operational

Cluster 6 in US East Virginia




Operational

Cluster 7 in EU West Ireland




Operational

Cluster 8 in US East Virginia




Operational

Cluster 9 in EU West Ireland




Operational

Cluster 10 in US East Virginia




Operational

Cluster 11 in US East Virginia




Operational

Cluster 12 in APAC Southeast Sydney




Operational

Cluster 13 in EU West Ireland




Operational

Cluster 14 in US East Virginia




Operational

Cluster 15 in US East Virginia




Operational

Cluster 16 in US West Oregon




Operational

Cluster 17 in US East Virginia




Operational

Cluster 18 in US West Oregon




Operational

Cluster 19 in EU West Ireland




Operational

Cluster 20 in EU West Ireland




Operational

Cluster 21 in US East Virginia




Operational

Cluster 22 in US East Virginia




Operational

Cluster 23 in EU West Ireland




Operational

Cluster 24 in US West Oregon




Operational

Cluster 25 in US East Virginia




Operational

Cluster 26 in US East Virginia




Operational

Cluster 27 in APAC Southeast Sydney




Operational

Cluster 28 in US East Virginia




Operational

Cluster 29 in EU West Ireland




Operational

Cluster 30 in EU West Ireland




Operational

Cluster 31 in US East Virginia




Operational

Cluster 32 in US East Virginia




Operational

Cluster 33 in EU West Ireland




Operational

Cluster 34 in EU West Ireland




Operational

Cluster 35 in US East Virginia




Operational

Cluster 36 in US East Virginia




Operational

Cluster 37 in US West Oregon




Operational

Cluster 38 in EU West Ireland




Operational

Cluster 39 in US East Virginia




Operational

Cluster 40 in APAC Southeast Sydney




Operational

Cluster 41 in EU West Ireland




Operational

Cluster 42 in US East Virginia




Operational

Cluster 43 in EU West Ireland




Operational

Cluster 44 in US East Virginia




Operational

Cluster 45 in US East Virginia




Operational

Cluster 46 in EU Central Frankfurt




Operational

Cluster 47 in EU West London




Operational

Cluster 48 in US East Virginia




Operational

Cluster 49 in EU Central Frankfurt




Operational

Dynatrace Synthetic Locations




Operational

Dynatrace Synthetic Back-End




Operational

Dynatrace Mission Control




Operational

Search.dynatrace.com




Operational

Website: dynatrace.com




Operational

Support.dynatrace.com




Operational

Help.dynatrace.com




Operational

Answers.dynatrace.com




Operational

Davis Assistant




Operational

OneAgent Related Issues




Operational

External Services

AWS EC2

AWS S3

History (Last 7 days)

Mobile Notifications are not being sent for SaaS clustersPartial service disruption

Incident Status

Partial service disruption


Components

Cluster 1 in US East Virginia, Cluster 2 in US West Oregon, Cluster 3 in US East Virginia, Cluster 4 in EU West Ireland, Cluster 5 in APAC Southeast Sydney, Cluster 6 in US East Virginia, Cluster 7 in EU West Ireland, Cluster 8 in US East Virginia, Cluster 9 in EU West Ireland, Cluster 10 in US East Virginia, Cluster 11 in US East Virginia, Cluster 12 in APAC Southeast Sydney, Cluster 13 in EU West Ireland, Cluster 14 in US East Virginia, Cluster 15 in US East Virginia, Cluster 16 in US West Oregon, Cluster 17 in US East Virginia, Cluster 18 in US West Oregon, Cluster 19 in EU West Ireland, Cluster 20 in EU West Ireland, Cluster 21 in US East Virginia, Cluster 22 in US East Virginia, Cluster 23 in EU West Ireland, Cluster 24 in US West Oregon, Cluster 25 in US East Virginia, Cluster 26 in US East Virginia, Cluster 27 in APAC Southeast Sydney, Cluster 28 in US East Virginia, Cluster 29 in EU West Ireland, Cluster 30 in EU West Ireland, Cluster 31 in US East Virginia, Cluster 32 in US East Virginia, Cluster 33 in EU West Ireland, Cluster 34 in EU West Ireland, Cluster 35 in US East Virginia, Cluster 36 in US East Virginia, Cluster 37 in US West Oregon, Cluster 38 in EU West Ireland, Cluster 39 in US East Virginia, Cluster 40 in APAC Southeast Sydney, Cluster 41 in EU West Ireland, Cluster 42 in US East Virginia, Cluster 43 in EU West Ireland, Cluster 44 in US East Virginia, Cluster 45 in US East Virginia, Cluster 46 in EU Central Frankfurt, Cluster 47 in EU West London, Cluster 48 in US East Virginia, Cluster 49 in EU Central Frankfurt


Locations

US East - Virginia, US West - Oregon, EU West - Ireland, APAC Southeast - Sydney, EU Central - Frankfurt, EU West - London



July 8, 2020 3:37PM UTC
[Resolved] Monitoring showed the fix is working well and all notifications are sent fine again! I close this incident by now!

July 8, 2020 12:24PM UTC
[Monitoring] The fix for the root cause of the mobile notification issue is rolled out and we monitor the push notifications closely. Thank you for your patience while we fixed this issue! Further questions can be discussed in the in-product chat option!

July 7, 2020 1:03PM UTC
[Identified] A fix for the root cause of the mobile notification issue is gradually rolling out to individual clusters with a target end time of tomorrow morning UTC. The rollout will be monitored closely to ensure a smooth and successful deployment. Thank you for your patience during this issue.

July 6, 2020 5:26PM UTC
[Identified] The root cause for this issue has been identified and we are currently creating the fix for this. We are planning on pushing the fix early tomorrow morning (UTC) and will continue to update this page with any changes. if you have questions, please open a chat within the product and our Product Specialists can help you. Again, we apologize for this interruption and will plan to monitor the behavior after the fix is applied tomorrow.

July 6, 2020 3:11PM UTC
[Investigating] We are currently aware of an issue with Mobile Notifications not triggering into mobile devices from our SaaS clusters. However, the problems are still being displayed in the mobile app. We are currently investigating this issue and will continue to update here as more details can be shared. We do apologize for this inconvenience.